1. Definitions
* "Company," "We," "Us," "Our": Refers to The Glass Duo Limited, a company registered in England and Wales, with its registered office at Hill Farm, Dinnington, Hinton St George, Somerset, TA17 8TG.
* "Customer," "You," "Your": Refers to the individual or entity who has requested our Services, and who is a "consumer" as defined by the Consumer Rights Act 2015.
* "Services": Refers to the windscreen repair, replacement, recalibration, and any other related services provided by the Company.
* "Vehicle": Refers to the motor vehicle on which the Services are being performed.
 

2. Acceptance of Terms
By booking an appointment, using our website, or accepting our quotation for Services, you agree to be bound by these Terms and Conditions. These terms, in conjunction with the Consumer Rights Act 2015, form the entire agreement between us.
 

3. Pricing and Payment
* Quotations: Any quotation provided is an estimate based on the information available at the time. Under the Consumer Rights Act 2015, if a price is not fixed, the Service must be performed for a "reasonable price." Any significant variation to the quoted price will be discussed with you and must be agreed upon before we proceed with the additional work.
* Payment: Payment for Services is due upon completion of the work. We accept cash, credit/debit card, bank transfer, or cheque.
* Insurance Claims: If you are paying through your insurance company, you are responsible for paying any excess, deductible, or other charges not covered by your policy. You acknowledge that we are not responsible for the terms and conditions of your insurance policy.
* Late Payment: We reserve the right to charge statutory interest on overdue accounts under the Late Payment of Commercial Debts (Interest) Act 1998, but this typically applies to business-to-business contracts. For consumer debts, we may charge interest at a reasonable rate after a reasonable period has passed.
 

4. Our Services and Your Statutory Rights
* Reasonable Care and Skill: Under the Consumer Rights Act 2015, we must perform our Services with reasonable care and skill. We are required to meet the standards expected of a competent windscreen professional. If the service falls below this standard, you have a legal right to ask us to re-perform the service or, if that is not possible, to a price reduction.
* Information is Binding: Any information we provide to you, either in writing or verbally, about our services or our company, is binding and forms part of the contract. This includes details of the work to be done and any timings provided.
* Reasonable Time: Unless a specific date or time is agreed, we will carry out the Services within a "reasonable time." We will not be liable for any delays that are beyond our reasonable control, such as severe weather, traffic, or unexpected complications with a previous job.
* Parts and Materials (Goods): Any glass or other parts we supply must be of satisfactory quality, fit for purpose, and as described under the Consumer Rights Act 2015. If a part we fit is faulty, you have the right to a repair or replacement.
 

5. Limitations and Risks
* Windscreen Repairs: You acknowledge that there is a risk that a windscreen may crack during the repair process, which is a known risk in the industry. If this occurs, we will not be liable for the cost of the repair but will offer to replace the windscreen. The cost of the replacement will be your responsibility, subject to your insurance policy. We will not be liable if the original chip or crack becomes visible again over time due to normal road conditions.
* Pre-existing Damage: We will not be liable for any pre-existing damage, such as corrosion, rust, or existing cracks, which may become visible or exacerbated during the Service. We will notify you of any such damage before we proceed with the work.
* ADAS Recalibration: If your vehicle has an Advanced Driver Assistance System (ADAS), recalibration is required after a windscreen replacement to ensure the safety features work correctly. We are not liable for the correct functionality of any sensors or cameras if you refuse or do not proceed with the recalibration service.
 

6. Warranty and Our Liability
* Workmanship Warranty: We provide a warranty on our workmanship and the seal of any replacement glass. This warranty is in addition to, and does not affect, your statutory rights under the Consumer Rights Act 2015. The warranty is for 12-months.
* Warranty Exclusions: This warranty is void if the failure is caused by:
  * Further impact, accidental damage, or vandalism.
  * Existing or subsequent rust or corrosion on the vehicle's bodywork.
  * Damage caused by a third party working on the vehicle.
  * Failure of a pre-existing part, such as a windscreen wiper or sensor.
* Limitation of Liability: Our total liability to you for any loss or damage is limited to the cost of repairing the damage we caused directly. We will not be liable for any indirect or consequential loss, including loss of profit or business. This does not, however, limit our liability for death or personal injury caused by our negligence, or for fraudulent misrepresentation.
 

7. Miscellaneous
* Force Majeure: We are not liable for any failure to perform our obligations if such failure is due to circumstances beyond our reasonable control.
* Governing Law: These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Key Differences and Why They Matter for the UK:
* Consumer Rights Act 2015: This is explicitly mentioned as the legal framework. You cannot contract out of your obligations under this Act. The terms must reflect the consumer's right to services performed with "reasonable care and skill," and goods (parts) that are of "satisfactory quality."
* Implied Terms: The CRA 2015 automatically implies terms into your contract. These include the right to a reasonable price, a reasonable time for completion, and quality work. Your terms should not try to contradict these.
* "Reasonable" Standard: Phrases like "reasonable care and skill," "reasonable price," and "reasonable time" are legal standards in the UK, so it's important to use them and explain their context.
* Liability: The "Limitation of Liability" clause is carefully worded to comply with UK law. It cannot limit liability for personal injury or fraud, as this would be an unfair term and unenforceable under the CRA and Unfair Contract Terms Act.
* Jurisdiction: The specific mention of English law and courts is crucial for a UK-based business.